Refund policy

We want you to love your SquishPooch order. If something isn't right, here's how returns and refunds work.

30-day returns

You can return unused items in their original packaging within 30 days of delivery for a full refund of the item price. To start a return, email us at crazy_omur@abv.bg with your order number. We'll reply with return instructions and the return address. Please don't send items back without contacting us first, as we can't process returns sent to the wrong address.

For change-of-mind returns, the customer pays the return shipping cost. Original shipping was free, so nothing is deducted for it.

Damaged, faulty or wrong items

If your item arrives damaged, faulty or isn't what you ordered, email us within 30 days of delivery with your order number and a photo of the item. We'll send a free replacement or give you a full refund, whichever you prefer. You won't need to send the item back.

Late or missing orders

If your order hasn't arrived within 30 days of purchase, contact us and we'll send a replacement or issue a full refund.

Refunds

Once your return is received and checked, or your damaged-item claim is approved, we'll refund you to your original payment method within 10 business days. Your bank may take a few extra days to show the refund.

Your statutory rights

This policy doesn't affect your legal rights. Customers in the UK and EU also have the right to cancel an online order within 14 days of delivery under consumer protection law.

Contact

Questions? Email crazy_omur@abv.bg and we'll get back to you as soon as we can.